FAQs

Recruitment & Application Process

  • Can I apply for more than one job?

    Yes. Once you're signed-up with Selfridges Careers you can apply for a number of roles at once, and your applications will be considered separately.

  • I can't find a role on your website that was advertised elsewhere / that I saw last week?

    Our careers website details all the roles currently live. We may have filled the role you saw, or may have closed the advert to new applications due to the volume received or interviews taking place. We don't often state closing dates for roles as this depends on the response to our advertisements.

  • I work for a concession in Selfridges - do I have to apply online?

    Yes. Concession people will follow our normal recruitment process, including assessment centres and interviews for roles in line with external candidates. You do not need to complete an internal application form.

  • I handed my application in directly to a concession brand in one of your stores. When will Selfridges contact me?

    People who work for one of our concessions are not employed by Selfridges, and we do not process applications or recruit on behalf of concession brands. If you are interested in working for Selfridges please search for our current vacancies on this website.

  • Do you provide feedback after an interview?

    If you feel it would help you in the future to have some feedback on your interview or assessment, we would be more than happy to provide it.

  • How are Selfridges interviews structured?

    Your interview or assessment will depend on the position you have applied for. If you have applied for a Sales Associate role we run assessment centres in each store on a regular basis, which include a presentation task, selling skills exercise and an interview.

    Other roles in stores and Head Office will normally involve at least two interviews, and we will confirm the details to you if we invite you for assessment.

  • What is the most important thing that you look for?

    At Selfridges we look for a number of things, dependent on the role you apply for. We always consider applications carefully in line with the requirements of the role and your skills and experience. Our assessments focus on Selfridges' people values, and we are naturally keen to find out why you are passionate about what you do and about working for Selfridges.

Internal Development

  • Do you offer work experience?

    From time to time we are able to accommodate short term work experience requests. These placements are short term and voluntary. If you would like to express your interest, please email a copy of your CV with your availability and the department you wish to spend time with to work.experience@selfridges.co.uk

  • Do you have a graduate scheme?

    We do not currently offer a graduate scheme. We do however recruit for a number of entry-level roles across areas of our business and encourage you to develop your skills and experience within the role to progress your career. In Buying & Merchandising, our Buying Administrators and Allocator entry-level roles are great career starting points, especially if you have administration experience and a relevant fashion or design degree.

  • Can Selfridges' employees move between stores?

    Yes. Roles in our stores and Head Office environments are advertised internally through notice-boards and our intranet. We often consider transfers between our stores, and it is another way to develop your career within our retail management teams to explore opportunities in other stores. Transfers are subject to application, line manager support and service/eligibility requirements which are detailed in our internal recruitment policy.

  • Can I move around between departments?

    Yes. We encourage internal applications for roles where appropriate, especially when new areas of our business are launched (particularly instore). You are able to apply for transfers between departments, subject to the service and eligibility requirements detailed in our internal recruitment policy.

  • How easy is it to move from retail into a Head Office role?

    New roles are advertised internally to all locations, so you are able to apply for roles when the right role becomes available. We encourage talent development from our Retail teams into our Head Office teams, especially in Buying & Merchandising. Applications are again subject to line manager support and service/eligibility requirements detailed in our internal recruitment policy

Benefits

  • Do you offer a discount to people who work for Selfridges?

    Discounts instore vary from brand to brand. All Selfridges own-bought products, including most of beauty and perfumery and much of home and fashion are eligible for a 35% discount. Concession rates depend on the brand but are typically from 10-20%. Discount is available through a special Selfridges Account Card, for which you can apply either on joining or after 3 months' service, depending on your role. The Account Card is either a Charge Card where the balance is paid off each month by direct debit or a Credit Card where you have a number of payment options. Full details of team member discount will be given to you upon joining.

  • What is the Selfridges benefits package like?

    As well as team member discount, we offer a number of benefits including:

    • 22-27 days' holiday, plus bank holidays (subject to any store operational requirements)
    • Incentive and commission schemes for Sales Associate roles (dependent on the area you work in)
    • For all other roles, bonus potential of 5-40% of base salary (dependent on the role and area you work in)
    • Season Ticket Loan (London & Birmingham only)
    • Healthcare (senior management roles only)
    • Subsidised canteens
    • Range of other discounts and special offers, as detailed in our benefits booklet which you will receive as part of your offer pack

Offer & starting my career with Selfridges

  • How long can I expect to have to wait for a response?

    We aim to come back to you after an assessment or interview as soon possible. This may be by phone, email or by post. We will normally respond within 48 hours, unless otherwise indicated when we assess you. If feedback is delayed for any other reason we will let you know and try to advise when you should hear back from us. At any time you can check the status of your application by logging into your account on our careers homepage [LINK).

  • I have been offered a role with Selfridges - when do I get my paperwork?

    Congratulations! We're looking forward to you joining our team. After an offer has been made we will normally send out an offer pack by post within 48 hours. Please bear in mind that this may take a few days to reach you, especially if sent before a weekend or bank holiday. We should have confirmed your induction details by phone if you have already confirmed your start date. If you have any queries about your offer please contact the recruitment team member you have been speaking to. Your Selfridges Recruitment Account on this website will also have been updated with some details for you to look at. Click here [link] to login to your account.

  • Selfridges has offered me a role but my potential start date has changed. What do I do?

    Please speak to your recruitment team contact and update them of the change to your start date. You can log in to your account here [link] to find details of your offer along with contact details for Selfridges recruitment. We will then be able to confirm the change to your start date, and any necessary changes to your induction.

  • I'm due to start at Selfridges soon. What will my first few days be like?

    We're really looking forward to you starting with us and your induction process will have been arranged to make sure we welcome you to Selfridges. All new members of the Selfridges team will go through store induction, usually on their first day in the business. This will cover the basics about who we are and such essential information as key health and safety processes. Dependent on the role you may also go through till training, IT systems training, and Management Induction. Details of your training programme will have been confirmed in your offer pack or after confirmation of your start date. To introduce you to your role, your line manager and colleagues will give you further support during your first few weeks in the business

  • What's it really like to work at Selfridges?

    We think Selfridges is a great place to work, but you don't have to take our word for it! We've tried to put as much information about us as possible onto this website so please surf and have a look at what we do. There are also short videos showing what our stores and offices are like [link] and profiles of key roles and weeks in the life of teams from across our business. If you're not sure, why not come in-store and ask us?