In a business so focused on people, Central HR plays a hugely important role. Life is never quiet here.
The function is split into two areas - Resourcing & Development and HR.
Resourcing handles recruitment policy and strategy for the business. In effect that's everything from advertising vacancies and selection to liaising with third party suppliers (such as consultants and agencies). By its nature, this involves a great deal of forward planning - this is a business that never stands still, and there's always something new happening.
The Development team identify areas in which either individuals or whole teams might benefit from developing higher skill levels, and then puts together training programmes to meet this need. Some programmes are central, some are local, and some will involve using external suppliers. The team is also responsible for managing performance and our development review process.
HR covers both Head Office and our stores. Our HR Managers provide a full generalist HR service that includes recruitment and selection activity, assessments, coaching, performance management and disciplinary support.